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FAQ

Yes, it is recommended to take cash. There are also ATM machines near most tour sites. If you need to withdraw cash from your Debit/Credit cards. Money will be also be needed to purchase gifts and souvenir & pay for personal expenses while on tour.

Children may be able to be accommodated one some tours when they are accompanied and supervised by a legal guardian. Please call and speak with your Uncharted Adventures Tour Advisor at +1 (786) 220-8724 for more info regarding tours suitable for your child.

Booking

All tours should be booked at least 24 hours in advance.

Yes, you can. Please contact us at +1 (786) 220-8724 and it will be our pleasure to assist you.

Tours make great gifts! It will be our pleasure assisting you to enhance the Island experience of your family member or friend. Please contact us at +1 (786) 220-8724 for more information.

We accept all major credit cards online as well as Paypal. If you had only paid a deposit to secure your reservation and will be paying the balance when you arrive, we will accept all major credit cards except for AMEX. All credit card payments incur 4% processing fee.

You can book your tour directly through the website. If you just want to pay a deposit now and the balance on the day of the tour you can email us at bookings@wordpress-519140-1658955.cloudwaysapps.com. The balance will be due on the day of the excursion and collected upon pick up.

Tours

Tours include entrance fees to the attraction, professional tour guide round trip transfer in a private vehicle and lunch depending on the tour chosen.

Tour times range from two hours and thirty minutes to nine hours; and depends upon
transfer times, which hotel you are staying at, and the tour you have chosen.

The practice of tipping is discretionary, and it is totally up to you. Gratuities are accepted, but not expected.

We pick-up inside the ship port and return you there at the end of the excursion.
For hotels, we do pick up in the main lobby of the resort and return you there at the end
of the excursion as well? For airport transfers, we pick up at the arrivals area outside of
the airport terminal.

Comfortable clothing is recommended and swim suits where applicable. Your Uncharted Adventures Tour Advisor will advise you on what to wear or call us at +1 (786) 220-8724

The amount of cash you take is all up to you. U.S. currency is accepted at all tour sites.
Yes, it does. However, this depends on the prevailing and forecasted weather conditions.
Of course! If you would like to see additional attraction that is not a part of our package, go ahead let us know and we can customize your tour. This is available for groups and individuals

Cancellation

Cancellations made easy – Uncharted Adventures understands that things don’t always
go as planned. That’s why we will do our best to facilitate your needs whenever you
want to make a change to your tour or excursion. For tours cancelled outside of the
following time periods, cancellation fees may be applicable, as follows:

Individual Reservation 

  • 100% of purchase price when cancellation is made more than 48 hours in advance.
  • 50% fee of purchase price when cancellation is made between 24 and 48 hours in advance.
  •  All cancellations made less than 24 hours prior to the start time of the service will
     charged in full unless otherwise supported by a medical note from a qualified doctor stating the valid medical conditions for which the client cannot receive the reserved service(s).

Group Reservation

  • 100% of purchase price when cancellation is made more than 60 days prior to tour date
  • 50% fee of purchase price when cancellation is made between 45 days prior to tour date
  • 75% of purchase price when cancellation is made when 30 days prior to tour date
  • All group cancellations made less than 30 days prior to the start time of the service will be charged in full.
If your flight is cancelled please contact us 1-857-445-0634 and we will reschedule your tour or book a different tour of the same value for another day.

Group travel is perfect for those who hate the idea of planning and just want hassle-free adventures from start to finish. Our group trips give you the benefit of experiencing amazing places with like-minded people. Before long, our groups go from complete strangers on Day 1 to best buddies by departure. Whether traveling alone or as a pair – there are others from all around the world awaiting your arrival; let us do the planning so that you can do more living!

Absolutely! Our trips are designed especially for solo travelers, so say goodbye to feeling lonely. With most travelers taking their first trip alone with us, you know that fun times await in good company. Strike out into unknown territory – experience something truly amazing by traveling solo with us!

On average, we attract travelers between the ages of 21-35 but we get travelers fresh out of school, adventurous young adult, or older travelers looking to add some spice to their life – we have something for everyone. The minimum age is 18 and the maximum is 39 (but don’t be afraid to reach out if you think you’re an exception!). Got questions? Shoot us a message; our team would love to chat with you!

We keep or group sizes small! That’s why we cap our groups at 12-16 friendly wanderers ready for a great adventure – less group tour, more traveling with pals. Our team members are some of the most enthusiastic travel planners around, so let us help turn your dreams into reality! – hit us up on social media or even schedule an online call and see what amazing possibilities await!

Our team of travel experts is here to make sure you have the best journey possible. DM us or book a call with one of our amazing crew members and let’s get started on making some lasting memories together!

Booking

We include most of the big ticket items, like accommodations, a designated TripLeader, thrilling adventure activities, local cultural experiences, hidden gems to discover along the way, and a bunch of delicious meals. We also include an airport pickup on arrival!

You’ll just need to sort out your international flights, travel insurance, visas, and spending money.

Our amazing accommodation is an integral part of our trips, and we’ve specially selected locations that offer you the perfect mix of comfort, security, and convenience.  The accommodations that are handpicked by our teams are usually locally owned or family-operated hotels, guest houses, and homestays and usually have private room upgrades available at an extra cost.

Sure… why not!? Traveling solo can be an amazing adventure, but there’s nothing quite like hitting the road with your favorite people too! That’s why we make sure to accommodate our travelers’ needs; whether you come as a couple or a group of friends you’ll have the option to be paired, Couples get their own double rooms and pals will stay together in twin beds 

If you’re joining us on our tour, we highly recommend getting covered so that your loved ones can rest easy knowing everything’s taken care of. We’ve made it simple and affordable to get the right insurance – just make sure you bring along a copy before kick-off day with your name, coverage area, and dates included!

Tours

International flights to and from our destinations are not included in the tour price. To make things even easier – we provide return airport transfers as an optional add-on when you book the tour with us. You can create a booking here to see how it all works!

You don’t need much at all considering almost all of the big-ticket items are included! Consider budgeting $500 to ensure you have everything covered for your upcoming trip! This amount is perfect if you’re a fan of shopping, or even if you simply like to go out on occasion. You can spend far less if you are tight with your budget, but this kind of average works well for most.

Are you traveling to a new country soon? Make sure your wallet is prepared with some local currency before you arrive! A Wise card can provide the perfect solution – they offer great exchange rates so that not only are their services more convenient, but also safer. Plus, having one of these cards gives you peace of mind knowing that, should anything happen while overseas, your main bank account still has your back!

We understand that travelers like to maximize their vacation time and explore different locations in jamaica. That’s why we create a variety of trips, designed so you can move from one adventure straight into the next without missing a beat! And if you need help with curating your perfect itinerary – just give us call and our friendly team will lend an expert hand.

Cancellation

Cancellations made easy – Uncharted Adventures understands that things don’t always
go as planned. That’s why we will do our best to facilitate your needs whenever you
want to make a change to your tour or excursion. For tours cancelled outside of the
following time periods, cancellation fees may be applicable, as follows:

Individual Reservation 

  • 100% of purchase price when cancellation is made more than 48 hours in advance.
  • 50% fee of purchase price when cancellation is made between 24 and 48 hours in advance.
  •  All cancellations made less than 24 hours prior to the start time of the service will
     charged in full unless otherwise supported by a medical note from a qualified doctor stating the valid medical conditions for which the client cannot receive the reserved service(s).

Group Reservation

  • 100% of purchase price when cancellation is made more than 60 days prior to tour date
  • 50% fee of purchase price when cancellation is made between 45 days prior to tour date
  • 75% of purchase price when cancellation is made when 30 days prior to tour date
  • All group cancellations made less than 30 days prior to the start time of the service will be charged in full.

If your flight is cancelled please contact us 1-857-445-0634 and we will reschedule your
tour or book a different tour of the same value for another day.

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