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Terms & Conditions

The service supplier reserves the right to cancel, shorten or alter the excursion due to circumstances outside of their control. In the event of such an occurrence, a full or partial refund may be given.

If a day tour is canceled because minimum booking numbers are not reached, we reserve the right to cancel the tour; full refund applies. To avoid those situations, please contact us first to check availability and occupancy for specific excursions and dates.

TERMS OF PAYMENT

All online bookings require payment of 100% of the total package price at the time of the booking.

All payments are handled over Paypal. If you don’t have Paypal account, you still can pay through their payment gate with the all major credit cards: Visa, MasterCard, American Express.

All Prices quoted on Uncharted Adventures website are in United States Dollars (USD) and per person, unless otherwise specified.

Once you have submitted your booking and personal details through www.theunchartedaventures.com, you will receive a confirmation and voucher with all booking details via e-mail. Our representative is available over email for any further inquiries and support.

VALIDITY OF PRICES

All prices mentioned on this site are final, with included state taxes and fees; there will be no hidden fees and surprises.

Uncharted Adventures reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such costs increases that is outside Uncharted Adventures’ control.

REFUNDS, CANCELLATIONS AND CHANGES

  • 100% of purchase price when cancellation is made more than 48 hours in advance.
  • 50% fee of purchase price when cancellation is made between 24 and 48 hours in advance.
  • All cancellations made less than 24 hours prior to the start time of the service will be charged in full unless otherwise supported by a medical note from a qualified doctor stating the valid medical conditions for which the client cannot receive the reserved service(s).

Group Reservations:

  • 100% of purchase price when cancellation is made more than 60 days prior to tour date
  • 50% fee of purchase price when cancellation is made between 45 days prior to tour date
  • 75% of purchase price when cancellation is made when 30 days prior to tour date
  • All group cancellations made less than 30 days prior to the start time of the service will be charged in full

DISCOUNTS & PROMOTIONS

Web-based discounts are only applicable on bookings made through the online booking on this site. Uncharted Adventures has the right to withdraw web-based discounts or promotions at any time and without prior notice.

All discounts, promotions and sales are subject to the specific terms listed for that price. We will list active discounts, offers and coupon codes directly on the tour page, and/or through our representative which will send you coupon code prior the booking.

It is recommended to fill the Reservation Form first (on every tour page is dedicated contact form for support) and get specific details about the tour, eventual discounts & availability from our representative.

LIABILITY

Once you book through www.theunchartedadventures.com, you agree to be legally bound by the following terms. Uncharted Adventures acts in good faith and cannot be held responsible for any loss, damage, accidents, sickness or schedule changes caused by weather or road conditions, force major such as natural catastrophes, strikes or any other irregularities beyond the control of Uncharted Adventures.

We reserve the right to cancel trips under exceptional circumstances such as those out of our control. In such cases, clients will be promptly informed and offered to transfer their tour to another day, or refund (partial or full).

Luggage is at the owner’s risk throughout the tour. Our drivers are always with the vehicle but please avoid bringing valuable items and devices on the tour.

We accept no responsibility for passengers failing to be at designated pick up points at designated times. No refund is provided for passengers who miss our tours.

HEALTH & CAPABILITIES

The pacing and physical requirements of Uncharted Adventures tours vary by itinerary. We recommend that you select a tour that is suitable to your physical capabilities. Certain tours require walking and may pose difficulties for travelers with disabilities or impaired mobility. For these reasons, you are required to disclose to your Tour Guide any physical disabilities or limitations prior to reserving your tour so Uncharted Adventures can help you determine the appropriateness of the selected itinerary. Uncharted Adventures representatives are available to discuss any specific accommodations that disabled passengers might request and whether such requests can be reasonably arranged. Uncharted Adventures reserves the right to decline any tour participant whose condition, in our opinion, or in the opinion of a third party providing services on the tour, may affect the health, safety, or tour experience of other travelers.

In short:

  • Pregnant women are not permitted to take this tour.
  • Any person with back complications should seek professional advice before taking this tour.
  • You must inform us in writing of any medical condition that requires attention or medication before your tour commences.

COMPLAINTS

Our main goal is to provide you with an excellent service. If you, for any reason, are not satisfied with your tour or any part of the travel experience, we would like to hear about it. We recommend you contact us as soon as any issue occurs.

GENERAL TERMS AND CONDITIONS

During your tour, your tour guide may take photographs and film footage of you (as part of a group) while you are a passenger and these may be used in our Group brochures and/or advertising, social media, videos and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

All information on Uncharted Adventures is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.

The person who makes the booking accepts and comply with these conditions on behalf of all the people in the group.

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